Our customer account manager is a versatile tool that can be used by both Internet and telephone customers.
Logging In
If you have any type of Aeneas Internet on your account, you can sign in just like you would to get your e-mail.
If you have telephone ONLY, you should log in using your 10 digit phone number as a username. Make sure you don't include any dashes or
other symbols, just the number. You should use your Aeneas account number as your password. If you don't know your
account number, you can find it on the top right corner of every Aeneas bill you receive.
Using the Account Manager
 |
| Once you login you’ll be taken automatically to the customer information page shown above.
Use this page to view and edit your contact info. Don't forget to save any changes you make. |
Changing Your Billing Preferences
The Billing Preferences tab will show you your bill cycle type and any credit card information we have on file. If you want to save paper or if you're being charged a $1.50 paper bill fee, you can switch to e-mail billing or to automatic credit card payments. You can also edit your credit card information through the website. Contact us if you need help with your billing.
Viewing Your Payment History
The Account Activity tab will allow you to see your payment history.
Navigating the Side Menu
 | To navigate the rest of the mybill site, use this menu which will be located on the left of your screen. |
Paying Your Bill Online
Click the link that says "Pay Your Bill Online." The following will open:
You do not have to fill in all the information. Some fields, like customer ID and total amount due, will be automatically filled by the computer. All you need to do is:
- 1 - enter your credit card number (do not include any spaces or dashes)
- 2 - enter the credit card expiration date
- 3 - enter the amount you wish to pay
- 4 - the amount remaining will be automatically subtracted from your total balance
Once you have verified that you have entered the correct amount, and that the correct remaining balance is being listed, click on the button to send.
If you would like to pay something in advance, enter the total amount you wish to pay. You will see a negative balance in the "new balance" field, which is the amount that will be credited on your account.
Managing Your E-mail Accounts
Click the "manage e-mail" link to add and delete e-mail accounts, or change your e-mail log-in password. Remember, Aeneas Internet customers of $21.95 or more receive 5 free e-mails with their accounts. You can use this link
to add your extra free accounts.
Viewing Unbilled Usage
Click the appropriate link to view your current Long Distance or Internet usage. Internet usage is classified by username. Long Distance usage can be classified by the number called or the number the call was made from.
These usage stats only display what you've used since your last bill was generated.
Exporting Usage Data
Aeneas allows you to export raw usage data so you can generate your own reports, or manipulate the data the way you need to using Microsoft Excel.
Choose the type of usage you want to export data for from the pull down menu. Then enter the desired dates you would like to view. Records from before April 2005 are not available for export.
Click the Export to Excel button, and data will open in Microsoft Excel.
Log in to mybill.aeneas.com now
